Privacy Policy

1. Data Collected by ArcticNodes

We collect data necessary to provide, maintain, and secure our high-performance hosting services. This includes:

1.1 Account and Identity Data

• Email Address: Essential for account creation, login, and communications.
• Mobile Number: Used for security verification, multi-factor authentication, and urgent alerts.
• Display Name/Username: Used for platform identification and interaction.
• Parent/Guardian Details: Collected only where required for compliance with age verification.

1.2 Technical, Device, and Network Data

• IP Addresses: Logged for fraud detection, geo-restriction, security audit trails, and abuse prevention.
• Device Identifiers: Browser fingerprints, system user agents, and OS signatures.
• Login Timestamps and Session Metadata: Records of access times for auditability.
• Region and Timezone: Used for localization and legal compliance tracking.

1.3 Platform and Usage Data (Non-Personal)

• Server Configuration Details: Specifications of the services provisioned.
• Console Usage Logs: Records of interactions with the server console.
• API Activity: Logs of programmatic interactions with the ArcticNodes API.
• Resource Consumption Metrics: Data on CPU, network, disk usage for billing.
• Abuse Detection Events: Internal flags generated regarding malicious activity.

1.4 Payment Metadata

All payment transactions are handled by our accredited payment processor, Razorpay. We do not store full payment card details. Data we receive includes Payment IDs, transaction status, and partial card fragments.

1.5 AI-Service Interaction Data

When using AI Agents for debugging, we explicitly collect technical logs, configuration files, and debug scripts. No personal identity details are ever shared with AI models.

2. How ArcticNodes Uses Collected Data

• Service Provision: To configure, manage, and operate hosting services.
• Security and Fraud Prevention: To verify account legitimacy and mitigate risks.
• Payment Processing: To facilitate financial transactions through Razorpay.
• Compliance and Audit: To maintain legally required operational logs.
• AI Functionality: To support AI-assisted debugging features.

3. Principles of Data Handling

• No Sale of Data: We do not sell or rent user data to third parties.
• No Marketing Sharing: We do not share identity data for external marketing.
• Limited Access: We do not manually inspect customer server files unless authorized, legally required, or investigating active abuse.

4. Retention, Deletion & Rights

Due to the nature of hosting platforms, we maintain a strict long-term retention policy for payment metadata, core identifiers, and abuse logs to prevent fraud. Erase requests are processed only for completely "clean" accounts with no history of disputes or operational red flags.

Under the DPDP Act, users have rights to access, correction, erasure (subject to limitations), withdrawal of consent, and grievance redressal.

Contact Information

For questions, concerns, or to exercise your rights under this Privacy Policy, please contact our Data Protection Officer at: privacy@arcticnodes.io